By Jesse Lake, Senior Editor – ECOMPEX In Focus
Monday April 27, 2009
Knowledge management can be defined as the creative solution for enabling intelligent use of an organization’s existing assets. Information management can be defined as robust technologies for collecting, organizing, and presenting mountains of data. The intersection of knowledge management and information management can be defined as tapping the wealth of intelligence contained in all the accumulated assets and making the best use of it.
Government is challenged to work smarter and faster to keep up with the demands for improved services and exceptional performance. Complicating the Government’s ability to fulfill these expectations is the antiquated organization of essential agency information. Much of the vital data and records necessary for Government agencies to perform daily functions reside in file cabinets lining office walls and boxes piled high in storage rooms. The time wasted searching through drawers and boxes of files for particular documents is unfathomable. Even worse is the tremendous value that is lost by being unable fully to capture and assess the intelligence of this data and put it to greater use to support Government operations.
Presenting a far greater risk to improving Government performance is the loss of knowledge due to “brain drain.” The knowledge possessed by experienced workers is at risk of continued loss without effective systems being established to retain this intellectual capital before these individuals leave Government service. Implementing automated knowledge management systems within and across Government agencies will not only minimize the “brain drain,” it will significantly increase efficiencies and save money by reducing lost productivity in the time spent trying to find the right information or searching for the “expert” who knows what needs to be done to do the job. Further, automated knowledge management systems will effectively eliminate inefficiencies resulting from duplication of effort or reinventing the wheel.
Among the benefits to Government from creating and maintaining an effective automated knowledge management program:
• Centralized resource for best practices, lessons learned, and established processes
• Secure and meaningful techniques for sharing and collaborating within and across agencies
• Effective process for retaining intellectual capital
• State-of-the-art technologies for automating collection, storage, and retrieval of data and leveraging the digital assets
• Improved customer service by enabling quicker response times
• Enhanced performance to meet and ultimately exceed expectations
Giving Government the power to utilize fully its intellectual capital and digital assets greatly enhances Federal agency decision making. Eliminating wasted time and resources searching for and then having to recreate existing information will deliver a pronounced return on investment. Armed with the knowledge of past successes and failures and efficient operational processes, and the power of effective tools for harnessing the intelligence from information and data, will have a profound impact on Government performance.
Government agencies have relied on ECOMPEX to answer their knowledge and information management challenges with the best tools, software, and proven methodologies for rapid implementation and the highest quality results with minimal risk. With the ECOMPEX advanced, automated artificial intelligence solution, Government gains extraordinary power and control over its information. All made possible by the unmatched intelligence built into jDocXpt®, a unique knowledge-based system. jDocXpt® enables the automation of most information processing functions resulting in a dramatic increase in productivity with the advanced capability for effective and efficient management of the Government’s enterprise information assets.
For further information, contact ECOMPEX's Senior Editor, Jesse Lake at jesse.lake@ecompex.com.
